|
Domain
Management (Client)
| * |
Create and Manage LAN ID's |
| * |
Create
and Manage Users' Home Directories |
| * |
Create
and Manage Users' Groups |
| * |
Create
and Manage Users' Profiles |
Exchange Management (Client)
| * |
Create Exchange ID's |
| * |
Modify
E-mail addresses as required |
| * |
Create
and Manage Distribution Lists |
| * |
Troubleshoot
Outlook Client problems |
| * |
Assist
users with Outlook Client Functionality |
Workstation
Management
| * |
Manage and Monitor Automated Workstation Updates
for System Jobs and Software Updates |
| * |
Manage
Repair or Replacement of Defective Workstation Hardware
Components |
| * |
Manage
Virus Scanning Protection Updates and Functionality |
| * |
Manage
and Monitor Software Licenses |
Workstation
Upgrades and Fixes
| * |
Workstation, Laptop and PDA Testing, Troubleshooting,
Configuration and Support |
| * |
Manage
inventory of systems hardware |
| * |
Dial
Up Networking Testing, Configuration and Support |
| * |
Perform
Remote Troubleshooting and Diagnostics |
| * |
Troubleshoot
Application Errors |
External
Vendor Management
| * |
Log vendor issues into the Call Tracking System
and assign |
| * |
Assist
vendor with problem resolution |
| * |
Provide
progress updates to the customer |
| * |
Provide
value-add for network support services with the
use of Network Analyzers, to clearly identify the
problem |
Printer
and Scanner Management
| * |
Configure, Test, and Deploy New Printers |
| * |
Create
New Printer Queues |
| * |
Manage
Printers using SNMP Tools where possible |
| * |
Manage
Printer Queues |
| * |
Configure,
Test and Deploy Scanners as required |
| * |
Manage
inventory of Printers and Scanners |
| * |
Manage
the Repair or Replacement of Defective Printer and
Scanner Components |
Line
of Business Application Support
| * |
Create
and Manage Line of Business Application User ID's
|
| * |
Escalate Line of Business Application
Errors to Developers |
|
