SDR provides detailed service definitions for its clients. An overview of the core services and summary descriptions are as follows:

HelpDesk Services

* Receive Incoming Calls from All Users
* Create, Manage, and Close Service Requests
* Perform First, Second and Third Line Troubleshooting & Support
* Assist Users with MS Office Functionality
* Assist Users with other (including custom) Application    functionality
* Maintain Software Application Functionality
* Re-install Applications as Required
* Install Software Applications on Individual Workstations
* Maintain Operating System Functionality
* Re-install Operating System as Required